Document the damage
Photos, measurements and notes from our inspection give your insurance company a clear picture of the storm damage.
INSURANCE CLAIM HELP · ARLINGTON, TX
Roof insurance claims, without the runaround.
Storm damage is stressful enough. Our specialists, certified in insurance claims and estimating, help you document the damage, understand your policy terms and work with your adjuster.
YOUR POLICY, EXPLAINED
You deserve the coverage you pay for.
Most homeowners file a roof claim only once or twice. We work with claims every week, so we can explain the process and make sure the damage on your roof is properly documented.
Meet the adjuster
When your carrier schedules an inspection or reinspection, we can be on the roof with the adjuster.
Appeal a denial
We review the denial, inspect the property ourselves and gather evidence if we find damage.
Stay within the law
We never offer to waive or rebate your deductible. It is illegal in Texas and a warning sign of a bad contractor.
How a roof insurance claim usually works
Every policy is different, but most roof claims follow a similar path.
- A storm damages your roof and you schedule a free inspection
- If we find storm damage, you receive documentation to support your claim
- You file the claim with your insurance company
- An adjuster inspects the roof, and we can attend
- The carrier issues a decision and a scope of approved repairs
- We complete the work according to the approved scope and payment schedule
Terms worth understanding
Your policy may pay replacement cost value (RCV) or actual cash value (ACV). ACV policies subtract depreciation for the age of your roof, and many RCV policies hold back recoverable depreciation until the work is complete. Your deductible is your share of the cost, and you are responsible for paying it. Ask us to walk through your scope of loss with you; we are happy to explain it line by line.
If your claim was denied
A denial is not always the final word. Our specialists will review the denial letter, perform our own property inspection and gather evidence if we find damage. We can help you through the appeal and meet with your adjuster if a reinspection is required.
Why deductible waivers are a red flag
Roofing is largely unregulated in Texas, so anyone can call themselves a roofer. Contractors who offer to waive deductibles usually cut costs elsewhere, on materials, insurance, permits or training, and may not be around when their work fails. Hiring an established local company protects your home and your claim.
THE TXR PROCESS
What happens after you call.
Free inspection.
We inspect the roof, take photos and send a written report, often the same week.
Clear recommendation.
Repair, replace or leave it alone. You get an honest answer and a written estimate.
Managed project.
One project manager, a clean job site, and a RoofAssure follow-up inspection at about 120 days.
ROOFING QUESTIONS
Straight answers from our team.
STILL HAVE QUESTIONS?
Talk with our team directly, or book a visit and we will walk you through it in person.
Will filing a claim raise my premium?
That depends on your insurance company and policy. We recommend asking your agent. Our job is to tell you honestly whether we found storm damage.
Do you work with all insurance companies?
We work with homeowners regardless of their carrier. The claim is between you and your insurer, and we support it with documentation and adjuster meetings.
What if insurance does not cover my roof?
We will give you a retail estimate, and customers who pay out of pocket receive a retail discount. Financing is available for eligible customers.
Can you help with a denied claim?
Yes. We review the denial, reinspect and gather evidence if we find damage, and can meet the adjuster for a reinspection.